Refund policy

We want you to be glad you ordered. Here is how returns work for each kind of product we sell.

Digital downloads (printables)

Because printable files are delivered instantly after purchase, all sales of digital downloads are final and we can't offer returns, exchanges or cancellations once the order is placed. If a file is missing, won't open, or doesn't match the listing, message us and we will make it right — that usually means sending you the corrected files directly, and we answer every message ourselves.

Canvas prints and framed canvases

Every physical item is printed to order just for you by our production partner, so we don't accept returns or exchanges for a change of mind, or for ordering the wrong size. Please check the dimensions in the product listing before you order.

If your item arrives damaged, defective, misprinted, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo of the issue. We'll replace it at no cost to you, or refund you if a replacement isn't possible. You won't need to ship anything back.

Lost or undelivered packages

If tracking shows your package was never delivered, let us know within 30 days of the estimated delivery date and we'll send a replacement. If the address entered at checkout was incorrect or incomplete, we may need to charge for reshipping.

Refund timing

Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.

Contact

Email ajprintcodesigns@gmail.com or use the contact page. Please include your order number.